Talmundo is a fast-growing international HR tech scale-up, whose B2B SaaS platform helps employers all over the world, such as ABN AMRO, Bacardi, TUI, N26, and Veon revolutionize their employee onboarding experience. Launched in 2012, Talmundo’s mobile-friendly cloud software modernizes and simplifies countless onboarding activities, while keeping employee experience as the main driver behind its solution.
We are looking for a bright and promising young professional with good language skills (Dutch, English and preferably French) to bring their fresh perspective and experience to the Customer Success team. For our Customer Success team there is nothing more important than the success of our clients. They work hard to eliminate systemic process bottlenecks that jeopardize overall client goal achievement and success. They ensure that our clients’ needs and goals are translated into their onboarding app and that the implementation goes as smoothly as possible, while also teaching them how to best leverage our onboarding solution moving forward. The CS team focuses on growth, not just on retaining the clients they have. In addition to preventing churn, they also drive expansion via up-selling, cross-selling, and new business via referrals.
You play a critical role within the Customer Success team, serving as a product specialist who provides prescriptive, hands-on, technical guidance over our solution internally and to our SMB and Enterprise clients. You provide onboarding product expertise, help find and implement technical solutions, and deliver high client satisfaction. Through your drive to be the best at what you do, and your client focused mindset, you’ll help us build strong, long term relations with our clients and deliver the best experience, and make a direct impact on the international success of Talmundo.
In this role you will be part of our Customer Success team and will report to the Head of Customer Success.
This position can be located at our HQ at Schiphol or elsewhere in the Netherlands.
As Customer Support Specialist, you are responsible for solving individual product issues and provide product guidance for our team and clients. You research and provide resolution of complex issues, track and report on issues, elaborate insightful reports to support the CS team in their activities, work closely with the IT department and play a key role in translating our clients’ needs to the product team and also maintaining a seamless flow of support keeping a high level of client satisfaction. Your role in serving the client and helping them to successfully get value out of our solution is invaluable for Talmundo.
During your first weeks, you will get to know your colleagues and will learn all about Talmundo and its onboarding solution. You will be trained by both your manager and your colleagues, and you’ll be assigned an internal buddy who is there to support you from your first day onward.
After the first weeks of your onboarding period (yes, we walk the talk), you’ll:
We deliver the best platform to make every onboardee’s life better, and help businesses benefit from an engaged, committed and happy workforce. Our software blends HR best practices with a company's culture to deliver a great onboarding experience that will positively impact their business by getting new hires up and running and integrated faster.
At the heart of our business and guiding us in our day-to-day behavior and the way we do business, are our core values: Trust, Transparency, Collaboration, Quality, Innovation, and Continuous Learning.
We are an international team of talented people from different cultural backgrounds. Out of about 30 colleagues, we represent 13 nationalities. We’re from Austria, Belgium, Brazil, Bulgaria, Czech Republic, France, Germany, New Zealand, Poland, Spain, The Netherlands, the UK and the USA.
We offer you lots of responsibility from the get-go and room for you to grow with us. If you thrive from working as part of a diverse and remote team, are excited by digging right in and learning from your colleagues, and have real impact while building a great product and company, this is the place for you!