Talmundo is a fast-growing international HR tech scale-up that modernizes and simplifies onboarding activities with employee experience as the main driver. Our B2B SaaS platform helps employers all over the world, such as Orange, Bacardi, ABN AMRO, and Lufthansa, revolutionize their employee onboarding experience. Our software blends HR best practices with a company's culture to deliver a great onboarding experience that will positively impact their business by getting new hires up and running and integrated faster. It helps businesses benefit from an engaged, committed and happy workforce.
We have an exciting opportunity for a Junior Customer Support Specialist, and are looking for a bright and promising young professional with a positive can-do attitude. This role sits within our Customer Support team, which is part of the Customer Success team, and you will report to Harissa, our Customer Support Manager. You play a critical role within the Customer Support team, serving as a product specialist who provides prescriptive, hands-on, technical guidance over our solution internally and to our SMB and Enterprise clients.
As a dedicated troubleshooter, you take ownership of customer issues, see problems through to resolution and will not rest until the customer is happy. You provide onboarding product expertise, help find and implement technical solutions, and deliver high client satisfaction. Through your drive to be the best at what you do, and your client focused mindset, you’ll help us build strong, long term relations with our clients and deliver the best experience, and make a direct impact on the international success of Talmundo.
For our Customer Success team there is nothing more important than the success of our clients. They work hard to eliminate systemic process bottlenecks that jeopardize overall client goal achievement and success. They ensure that our clients’ needs and goals are translated into their onboarding app and that the implementation goes as smoothly as possible, while also teaching them how to best leverage our onboarding solution moving forward. The CS team focuses on growth, not just on retaining the clients they have. In addition to preventing churn, they also drive expansion via up-selling, cross-selling, and new business via referrals.
As Junior Customer Support Specialist, you are responsible for solving individual product issues and provide product guidance for our team and clients. As a dedicated troubleshooter, you take ownership of customer issues, see problems through to resolution and do not rest until the customer is happy. You research and solve, track and report on issues, and provide insightful reports to support the team in their activities. You also work closely with your colleagues from the IT department and play a key role in translating our clients’ needs to the product team. Your role in serving the client and helping them to successfully get value out of our solution is invaluable for Talmundo.
Prior to your start with us, you’ll be assigned an internal buddy who is there to support you and ensure a soft landing. During your first weeks, you will get to know your colleagues and will learn all about Talmundo and our onboarding solution. You will be trained by your manager and your colleagues.
After the first weeks of your onboarding period (yes, we walk the talk), you’ll:
We support and celebrate differences and as a company, we thrive on them. We are an international team of talented people from different cultural backgrounds. Out of about 25 colleagues, we represent 13 nationalities. We’re from Belgium, Brazil, Bulgaria, Curaçao, Czech Republic, France, Germany, India, Italy, Moldova, New Zealand, Poland, Spain, and The Netherlands. All of us bring not only talent and passion, but a perspective that is both appreciated and needed. Feel free to be you and to be different; life would be boring if we were all the same!
At the heart of our business and guiding us in our day-to-day behavior and the way we do business, are our core values: Trust, Transparency, Collaboration, Quality, Innovation, and Continuous Learning. We want you to align with the most important part of our culture and still bring in what makes you unique and special. Talmundo is constantly evolving. It's how we grow and improve. With new blood comes new thinking – and so we continue the ongoing journey that is Talmundo.
We offer you lots of responsibility from the get-go and room for you to grow with us. If you thrive from working as part of a diverse and remote team, are excited by digging right in and learning from your colleagues, and have real impact while building a great product and company, this is the place for you!